Privacy Policy

Last updated: April 2026

1. Introduction

GoFish Siliguri ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application at goofish.in.

2. Information We Collect

Personal Information: Name, phone number, email address, delivery address, and payment details provided during registration and checkout.
Device Information: Device type, operating system, browser type, IP address, and location data (with your consent) for delivery services.
Order Information: Purchase history, preferences, and delivery details.
Usage Data: Pages visited, search queries, and interaction patterns to improve our service.

3. How We Use Your Information

To process and deliver your fish orders within Siliguri.
To send order confirmations, delivery updates, and tracking information via SMS and notifications.
To process payments securely through Razorpay payment gateway.
To improve our product offerings, delivery routes, and customer experience.
To communicate promotional offers, Weekly Catch Club updates, and seasonal catch availability.

4. Payment Security

All online payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit/debit card details or UPI credentials on our servers. Razorpay's security practices can be reviewed at razorpay.com/privacy.

5. Data Sharing

We do not sell your personal data. We may share information with: delivery partners (for order fulfillment), payment processors (Razorpay), and analytics providers — only to the extent necessary to operate our services.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.

7. Your Rights

You have the right to access, correct, or delete your personal data. You may opt out of promotional communications at any time. To exercise these rights, contact us at support@goofish.in.

8. Contact Us

GoFish Siliguri
Siliguri, West Bengal, India
Email: support@goofish.in
Phone: Available on our website